Information for customers about the order of the exchange and return of the goods acquired in First Investment Boutique for Women (IIWOII).
Company provides services and products according to provisions of the Law on protection of the rights of customers No. 2300-1 from 07.02.1992г.
According to the current legislation, some goods under any circumstances aren't subject to exchange/return if no shortcomings are discovered in it.
The general list of products, which are not subject to an exchange on the bases stated above, is set by the Government of the Russian Federation (the relevant Regulation No. 55 in the edition operating for date of the approval of the present Information).
Services and products produced by the company are included in that list in accordance with article 14 Regulation No. 55
"Acyclic editions (books, brochures, albums, cartographical and musical editions, foliated art publications, calendars, booklets, the editions reproduced on technical data carriers).
Based on above the company do not return the items and do not refund money for orders you may make on the company sites.
Pay attention on this condition when make the orders and payments.
You need accept this condition to proceed the order and payments.
However, if you have a complaint, please contact Katarina Prozorova, founder and CEO of the company
We make our best to correct the situation and in this case we have following refunding policy:
We consider the complaint from 1 to 3 working days.
We refund the card which was used to make the payment.
We refund during 15-30 working days depending on the client`s banks.
The rest are regulated under the Russian legislation.